According to research carried out by the Fifth Quadrant group, 80% of the consumers would stop using a service from a company after having had a bad experience. This is very much related to the quality of the products that the business delivers to its public. In order to guarantee that the expectations of the users are satisfied, it is fundamental to put into practice Quality Assurance. Have you ever heard of it?
This strategy is related to the software tests. However, a great number of companies believe that such process demands unnecessary costs for the company.
But the truth is that recurrent incidence of problems at the applications can bring even bigger losses for the corporation, such as managing the review process or dealing with the loss of users.
For that reason, we have prepared this post to help you understand how to avoid problems with the clients through the practice of Quality Assurance. Carry on with the reading and understand more about the subject!
Understanding what is Quality Assurance
In a practical way, Quality Assurance (QA) or guarantee of quality, in Portuguese, is a process inside the development. It aims at reassuring that the product is delivered respecting the qualities that are intended by the client. That avoids the user to receive an item that has problems and errors in its execution.
Getting to know the benefits of using Quality Assurance
As seen before, the process is necessary for the development of a good application. Besides that, you will have various benefits. Check it out!
It improves the experience of the client
Throughout the software programming process, it may occur that the developers do not notice some problems on its interface. That’s why there is the need for analysis.
As for dealing with a confusing menu, or for adjusting a button that should be working, the tests count on the function of going through everything that has been previously constructed. Such a strategy will guarantee that the program is functional and that it does not compromise the experience of the user.
It reduces costs
The reduction of costs occurs by eliminating the need for double work at the development. After all, it will be necessary to allocate your team to correct the problems that have been found, taking the time that could be used for a new project or another application.
It finds improvement areas
When finalizing a project, the developers may come across a functionality that could be implemented on the program. It is important then that the team follows the areas that need improvement during the process of construction, either for optimizing the performance or for solving a bug.
It anticipates problems
Complementing the previous item, while keeping track of bugs and problems during the development, the tests allow the company to anticipate even bigger problems at a homologation stage, for instance.
Moreover, finding failures at posterior stages might be much harder, once it will be necessary to test each component of the program individually.
Understanding the impact generated by QA in your results
In spite of making efforts to keep the focus on the delivery of the best results to the clients, some companies still make this serious mistake of not paying attention to the program tests.
In this way, in case there is a critical failure, personal information of a user can be violated, for instance, and the company would be legally responsible for that – a great financial loss, isn’t it?
For that reason, by using an efficient Quality Assurance, the development team will be prepared to deal with the problems found, thus guaranteeing the delivery of a high-quality software, and, consequently, a bigger support coming from the clients.
How about you, did you like the article? So, share it on social networks and promote the good practices on the construction of software!